Privacy Policy for Unlockatraining.com

Last Updated: April 15, 2025

This Privacy Policy describes how Unlockatraining.com ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website Unlockatraining.com (the "Site") or use our services, including enrolling in and providing online training courses ("Services").

By accessing the Site or using our Services, you consent to the practices described in this Privacy Policy.

**1. Information We Collect**

We collect several types of information from and about users of our Site and Services, including:

* **Personal Information:** This includes information that can be used to identify you, such as your name, email address, postal address, phone number, payment information (processed by third-party payment processors), and account login credentials.
* **Usage Data:** This includes information about how you use our Site and Services, such as the pages you visit, the courses you enroll in, the content you view, your interactions with instructors and other students, your IP address, browser type, operating system, referring URLs, and other browsing information.
* **Device Information:** We may collect information about the device you use to access our Site, including the device model, operating system, unique device identifiers, and mobile network information.
* **Instructor Information:** If you become an instructor on our platform, we may collect additional information such as your professional background, qualifications, payment details for payouts, and course content you upload.
* **Communications:** We may collect information contained in your communications with us, such as when you contact us for support or provide feedback.

**2. How We Collect Information**

We collect information in the following ways:

* **Directly from You:** When you register an account, enroll in a course, create instructor profiles, submit content, contact us, or otherwise interact with our Site and Services.
* **Automatically:** As you navigate through our Site, we may collect certain information automatically using cookies, web beacons, and other tracking technologies.
* **From Third Parties:** We may receive information about you from third-party service providers, such as payment processors, analytics providers, and social media platforms if you choose to connect your account.

**3. How We Use Your Information**

We use your information for various purposes, including:

* **Providing and Maintaining our Services:** To operate our Site, process enrollments, provide access to courses, facilitate live classes via Zoom, manage user accounts, and provide customer support.
* **Personalizing Your Experience:** To tailor content, recommendations, and features to your interests and learning history.
* **Communication:** To communicate with you about your account, course updates, important notices, promotional offers (where permitted by law), and respond to your inquiries.
* **Payment Processing:** To process payments for course enrollments and payouts to instructors. Please note that we use third-party payment processors, and we do not directly store your full payment card details.
* **Improving our Services:** To analyze usage patterns, conduct research and development, and improve the functionality and content of our Site and Services.
* **Security and Fraud Prevention:** To protect our Site and users from fraud, unauthorized access, and other illegal activities.
* **Legal Compliance:** To comply with applicable laws, regulations, and legal processes.
* **Marketing and Promotions:** With your consent where required, we may send you promotional emails about new courses, special offers, and other updates. You can opt-out of receiving these communications at any time.
* **Instructor Operations:** For instructor accounts, we use your information to manage your courses, process payouts, and communicate regarding your instructor activities.

**4. How We Share Your Information**

We may share your information with the following categories of recipients:

* **Instructors:** When you enroll in a course, your name and enrollment information may be shared with the instructor of that course to facilitate the learning experience and communication.
* **Other Students:** In interactive course environments (e.g., forums, live classes), your username and any content you share may be visible to other students.
* **Service Providers:** We may share your information with third-party service providers who assist us in providing and improving our Services, such as payment processors, hosting providers, analytics providers, email marketing services, and customer support platforms. These providers are contractually obligated to protect your information.
* **Zoom:** For live classes, we will share necessary information with Zoom to facilitate the live sessions. Please refer to Zoom's privacy policy for information on how they handle your data.
* **Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
* **Legal Requirements:** We may disclose your information if required to do so by law or in response to valid legal process, such as a court order or subpoena.
* **Protection of Rights:** We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
* **With Your Consent:** We may share your information with third parties with your explicit consent.

**5. Your Choices and Rights**

You have certain rights regarding your personal information:

* **Access and Rectification:** You may access and update your personal information in your account settings. You can also request to correct any inaccurate or incomplete information.
* **Erasure:** You may request the deletion of your personal information, subject to certain exceptions (e.g., for legal compliance or legitimate business purposes).
* **Objection to Processing:** You may object to the processing of your personal information for certain purposes, such as direct marketing.
* **Restriction of Processing:** You may request the restriction of the processing of your personal information in certain circumstances.
* **Data Portability:** You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
* **Withdraw Consent:** If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
* **Opt-out of Marketing Communications:** You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in the email or by adjusting your notification settings in your account.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.

**6. Data Retention**

We will retain your personal information for as long as necessary to provide our Services, fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the specific purposes for which it is processed.

**7. Security of Your Information**

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure server environments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

**8. Third-Party Links and Services**

Our Site may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with your personal information.

**9. Children's Privacy**

Our Services are not intended for children under the age of 7. We do not knowingly collect personal information from children under this age. If you believe that we have collected personal information from a child under the applicable age, please contact us immediately, and we will take steps to delete such information.

**10. International Data Transfers**

Your personal information may be transferred to and processed in countries outside of your country of residence, which may have data protection laws that are different from the laws in your country. By using our Site and Services, you consent to the transfer of your personal information to these countries. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

**11. Changes to this Privacy Policy**

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically. Your continued use of our Site and Services after the posting of changes constitutes your acceptance of the revised Privacy Policy.

**12. Contact Us**

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@unlockatraining.com 
Thank you for using Unlockatraining.com!